Refund Policy

1. Scope of Application

• This refund policy applies commonly to billing payments and one-time payments provided by ModouArena.
• Billing payments include automatic payments and standard checkout payments for monthly subscriptions, annual subscriptions, and commitment-based subscriptions.
• One-time payments include installation fees, device purchases such as PICO, computer purchases, competition fees, and other individual product payments.
• If separate refund conditions are specified in the product details, quotation, contract, or competition operation notice, those conditions are applied together to the extent that they do not violate relevant laws.

2. Refund Criteria for Billing (Subscription) Payments

Billing payments are subscription payments that grant the right to use the service for a certain period. Monthly/annual payments and commitment-based subscriptions fall under this category.

• For monthly payments, a full refund is provided when a refund is requested within 24 hours of the payment time.
• For refund requests made more than 24 hours but within 15 days after a monthly payment, the monthly fee is divided by 30 days and refunded on a pro-rata basis for the remaining days.
• For monthly payments past 15 days, a refund for that payment cycle is, in principle, not available.
• For annual payments, the refund is calculated by converting the actual annual payment amount to a 12-month basis and refunding it for the remaining months.
• Example: If you use the service for 6 months after an annual payment, the refund base amount is annual payment amount ÷ 12 × 6 months.
• If the billing cycle is changed from monthly to annual or from annual to monthly, the refundable amount is calculated based on the change application date and the actual usage period.

3. Refund Criteria for One-Time Payments

A one-time payment is a payment for a specific product or a single-use service. It is not automatically billed repeatedly after payment, and refund eligibility is determined based on the fulfillment status by product type.

3-1. Service-Type Products such as Installation Fees

• A full cancellation is possible before the work schedule is confirmed or before the work begins.
• After the work schedule is confirmed, an on-site visit is made, or installation work begins, a refund can be made after deducting actual costs already incurred, such as labor, travel, and material costs.
• After installation is completed, refunds may be restricted except when the company is at fault or a significant defect is confirmed.

3-2. Delivery-Type Products such as Devices/Computers

• A full cancellation is possible before delivery.
• After receipt, you may request a return and refund within the legal withdrawal period under relevant laws, provided the product is unused, uninstalled, and resalable.
• Return shipping costs for a simple change of mind are borne by the buyer, and if the company is at fault due to a product defect or wrong delivery, the company bears the shipping costs.
• If the product's value is significantly reduced due to damaged packaging, signs of use, completed installation, or missing components, refunds may be restricted.

3-3. Competition Fees and Other Single-Use Services

• Competition fees can be canceled before the registration deadline or before the bracket/participant list is confirmed.
• After the registration deadline, bracket confirmation, participant list confirmation, or the start of operational preparations, refund eligibility is reviewed based on the competition notice and actual costs incurred.
• For other single-use services, refund eligibility is determined based on the provision conditions shown in the product details or application screen and the actual fulfillment status.

4. Commitment and Penalty Information

• Separate commitment products such as 36개월 약정 may be additionally subject to penalty policies according to the commitment terms.
• In the case of early termination of a commitment, refund eligibility and penalties are finalized by reviewing the contract, terms, and payment provider's policy together.

5. Intangible Products and Digital Service Notice

• This service is an intangible product (digital service) in which subscription status, account permissions, digital content, or management features are provided immediately upon payment.
• To the extent that exceptions to the right of withdrawal apply under relevant laws such as the Act on the Consumer Protection in Electronic Commerce, refunds due to a simple change of mind may be restricted after the service has begun to be provided.
• However, if a separate refund reason is confirmed, such as company fault, payment error, or service failure, the refund is processed according to the criteria below.

6. Common Grounds for Refund

• If the company's consultation or service provision has not begun after the usage agreement is applied for, payment cancellation is possible.
• In the case of a confirmed company fault such as duplicate payment, erroneous payment, or system failure, a full refund is provided.
• If relevant laws or a partner payment provider's policy provide otherwise, those criteria take precedence.

7. Refund Procedure

1. A refund request is received through the payment history screen of the academy's representative account, the customer center phone (053-655-3109), or email (insolmnt@gmail.com).
2. Upon receipt, the registered account, payment type, payment date and time, payment amount, whether the service was used or the product was provided, and the reason for the request are verified.
3. Refund requests are managed in the stages of refund requested, refund in progress, refund completed, refund canceled, and refund rejected.
4. After the company's review, refund eligibility and the expected refund amount are notified within 3 business days.
5. The timing of the card approval cancellation or refund reflection may take an additional 3 to 5 business days depending on the card company's circumstances.

8. Subscription Cancellation and Re-Billing

• Monthly recurring payments are automatically renewed on a monthly basis based on each payment date.
• For annual payments, the usage period is calculated on a 12-month basis based on the payment date.
• 36개월 약정 is managed under separate contract terms, and only one month's usage is billed each month as an automatic payment on the Toss checkout.
• If you do not want the next billing, you must complete the cancellation request before the next scheduled payment date.
• If only a simple cancellation has been completed before refund approval, you can use the service for the already-paid usage period, and refund eligibility is reviewed separately according to the above criteria.

9. Contact

• Company Name: 주식회사 인솔엠앤티
• Representative Name: 김인철
• Business Registration Number: 514-81-92861
• Mail-Order Business Report Number: 2016-대구달서-0300호
• Address: 대구광역시 달서구 달서대로91길 35, 나동 1층 105,113~119호(호림동, 모다지식산업센)
• Phone Number: 053-655-3109
• Email: insolmnt@gmail.com